Healthcare >> CEO Interviews >> January 13, 2000
WILLIAM J. RAZZOUK, CEO, brings to PlanetRx.com more than 23 years of
domestic and international leadership experience in operations, customer
service, sales, marketing, and team building. He is best known for his
13-year career at Federal Express. He began as Vice President of Sales
for the Electronic Products Division and ultimately rose to the position
of Executive Vice President of Worldwide Customer Operations. In this
Chief Operating Officer position, Mr. Razzouk had full profit-and-loss
responsibility for the $11 billion, 100,000-employee company. His
mandate included planning and executing all operations, sales,
marketing, and customer service functions. He led the company's re-
imaging campaign, which included changing the name and logo of Federal
Express to 'FedEx' and implementing the re-imaging throughout the FedEx
system. Prior to joining FedEx in 1982, Mr. Razzouk was Vice President
and General Manager for ROLM Corporation in Dallas, Texas. From 1978 to
1982, he held the position of Vice President of sales and customer
service at Micom Information Systems/Philips Electronics, a start-up
that he helped build into an $85 million company in three years. Mr.
Razzouk started his career at Xerox, where he worked for seven years.
Today, he sits on the Board of Directors for Fritz Companies, Inc.,
Waste Connections, Inc., iTrust, and PNV.com. He has served on the
Boards of three other public companies ' Cordis Corporation, Sanifill
Inc., and La Quinta Inns, Inc. prior to their mergers with Johnson &
Johnson, USA Waste Inc., and Meditrust, Inc., respectively. Immediately
prior to joining PlanetRx.com as CEO, Mr. Razzouk was President and COO
of Storage USA, a real estate investment trust, where he was responsible
for all of their operations. He also acted as a consultant to Advanta
Corporation and had a brief stint as President and COO of America
Online. Mr. Razzouk holds a BA in Journalism and Marketing from the
University of Georgia. Profile
company's history, activity, those kinds of things?
Mr. Razzouk: The mission of PlanetRx.com is to become the
