Technology >> CEO Interviews >> July 3, 2000

Nikki Beckett – Nsb Retail Sytems Plc (nsb.l)

NIKKI BECKETT is 39 years old, married with two children and is the winner of the Veuve Cliquot Business Woman of the Year Award for 2000. Nikki Beckett joined IBM in 1979. During the early years Nikki was involved in all aspects of the business including Finance, Business Planning and Systems, eventually moving to Sales. After 15 years in IBM, Nikki bought a small Retail software business and founded NSB. NSB set about creating a culture in the business where everyone felt involved, NSB made commitments to customers then delivered. NSB made customer satisfaction the only measure of success. With foundations in place, NSB more than doubled in size between 1995 and flotation on the AIM in September 1997. In 1998 NSB made their first acquisition and more than doubled in size again to more than 170 employees. Last year NSB merged with Unlimited Solutions Inc., a North American company that again doubled NSB's size to over 300 people. In February this year, NSB acquired Real Time Control (RTC) which again almost doubled the company size. Profile
TWST: Can you give me an overview of NSB Retail Systems, how did it

start and what is it today?

Ms. Beckett: NSB started back in 1995. I left IBM to form a company in

a niche sector that was