Healthcare >> Analyst Interviews >> June 7, 2004
THOMAS A. CROSWELL is Senior Vice President, Consumerism & Integration,
of CIGNA HealthCare, a position he has held at CIGNA since March 2004.
In this position, Mr. Croswell is responsible for CIGNA's consumer-
directed health products, and the application of the company's multi-
functional clinical management resources to improve the cost and quality
of healthcare delivery. Mr. Croswell also is responsible for CIGNA's
disease management programs. Prior to his current position, Mr. Croswell
served as President of Intracorp, where he was responsible for medical
management services provided to both CIGNA HealthCare and stand-alone
customers, as well as Intracorp's disability management operations.
From 2000 to 2003, he served as President of CIGNA Pharmacy Management,
where he was responsible for the overall operations and strategic growth
initiatives for CIGNA pharmacy product lines. Mr. Croswell joined CIGNA
in 1997 as President and CEO of CIGNA Dental, where he was responsible
for all dental indemnity, HMO, and preferred provider organization
business. Mr. Croswell came to CIGNA from Prudential, where his last
position was President and CEO of Dental Operations. He also was senior
vice president of Prudential's Corporate Headquarters Group, responsible
for national policy and support for Prudential's medical and dental care
organizations. While at Prudential for 26 years, Mr. Croswell served in
numerous management and executive positions in its employee benefit and
individual insurance businesses. Mr. Croswell holds a bachelor's degree
in political science from Syracuse University in New York and attended
the Wharton School of Business Advanced Management Program. He achieved
the Chartered Life Underwriter designation in 1975. Profile
Mr. Croswell: CIGNA HealthCare is a national organization with business
in all 50 states and about 10 million medical members in
