Industry & Services >> CEO Interviews >> February 21, 2005

Thomas Crawford – Crawford & Co (crd)

THOMAS W. CRAWFORD, Chief Executive Officer of Crawford & Company, is not related to the Crawford family that founded the company over 60 years ago. Mr. Crawford is a nationally known entrepreneurial leader in the financial services industry. Immediately prior to becoming President and CEO of Crawford & Company, he founded and served as chairman of The Bodie Group, Inc., a company specializing in individual and corporate coaching. Mr. Crawford retired from Prudential Financial as President of Retail Distribution, one of the largest distribution organizations in the industry, on January 1, 2003. Prior to Retail Distribution, Mr. Crawford served as Chairman and CEO of Prudential Property and Casualty Company (PRUPAC). Both Retail Distribution and PRUPAC profit centers achieved outstanding success under his leadership. The operational and financial results were important as the organization transitioned from mutual to publicly held status in 2001. Before the Prudential assignments, Mr. Crawford was Founder and CEO of Southern Heritage Insurance Company in Atlanta, Georgia. The success of this uniquely structured insurance company culminated in a buyout agreement with GEICO Insurance Company in 1991. Mr. Crawford began his career in 1965 with Allstate Insurance Company in his hometown of Roanoke, Virginia. While at Allstate, he was selected to be in the Executive Development Program (1968 to 1971) which provided him experience in all operating and financial departments. He later held several officer positions at CNA Financial Group in Chicago, Illinois, prior to founding Southern Heritage. Mr. Crawford attended Roanoke Technical Institute in Roanoke, Virginia; University of Rutgers International MGA business study at Cambridge University; and recently, the University of Georgia's National Association of Corporate Directors College. Mr. Crawford has delivered numerous keynote speeches including the commencement speeches to the 1999 Rutgers University business graduating class and the 2001 University of Georgia's MBA graduating class. Profile
TWST: Would you begin with a brief history and overview of Crawford?

Mr. Crawford: Crawford & Company's history is important. The company has

a rich heritage beginning in 1941. It was