Healthcare >> CEO Interviews >> August 2, 1999

Michael D. Hays – National Research Corporation (nrci)

MICHAEL D. HAYS, Chief Executive Officer and President, founded National Research Corporation in 1981 with the mission of establishing the premier information gathering and analysis organization nationwide. Under his leadership, NRC has become a recognized industry leader specializing in health-care performance measurement. National Research Corporation has conducted more performance studies for healthcare organizations than any other firm, and has designed among the largest satisfaction measurement projects ever undertaken within the healthcare industry. Mr. Hays served as Vice President and member of the Board of Directors for an international research organization for several years before founding National Research Corporation. His research experience spans over 25 years. Profile
TWST: First, give us a background summary, enough to put us into context

for what you see as your business, and what you see as your company

today.

Mr. Hays: We are a healthcare information