Industry & Services >> CEO Interviews >> May 4, 2001
JAMES C. MADDEN V, is Chairman, President and Chief Executive Officer of
Exult, Inc., a provider of comprehensive, Web-enabled integrated
services designed to manage the entire human resources department for
Global 500 corporations. As President and CEO since Exult's inception,
Mr. Madden is responsible for setting the firm's strategy, building its
overall business and client base, and overseeing the successful delivery
of client solutions. His charter is to partner with client companies in
a long-standing, value-based relationship, and to offer credentialed
process delivery expertise that provides accelerated and tangible
operational benefits. During his career, Mr. Madden has acquired in-
depth knowledge of outsourcing, process design and consulting, software
implementation, and operation of outsourcing solutions in markets
including consumer products, manufacturing, high-technology, and
financial services. He led the design and construction of one of the
largest US-based shared service centers for finance, accounting, and HR
functions for an $18 billion retail grocer. His clients have included
Mattel, Toyota, FMC, American Stores, Vons, Bank of America, IBM, and
United Airlines. Mr. Madden joined MCI's $2 billion outsourcing unit in
1993 as Vice President and Managing Director of the Los Angeles office,
and then became General Manager of the company's Pacific Region in 1994.
In 1995, he was named President of the US and Latin American Divisions,
and became Corporate Chief Financial Officer in 1997. During his tenure
there, Mr. Madden grew US-based revenues from $30 million to more than
$800 million over a five-year period, and was responsible for developing
and managing over $4 billion in long-term client outsourcing
engagements. He also served as an active member of the executive
steering committee for each major outsourcing client. Prior to MCI, Mr.
Madden was a Principal at Booz-Allen & Hamilton, where he created and
led the firm's IT and process reengineering practice in southern
California. Mr. Madden began his career with Andersen Consulting, where
he created and led Andersen's first outsourcing practice on the West
Coast. Mr. Madden graduated magna cum laude from Southern Methodist
University with degrees in Business and Geology. He has served as a
board member for several global, professional service organizations
including companies based in the US, UK and Canada. Additionally, he is
a frequent speaker on technology-enabled business solutions, and sits on
the advisory boards of several professional associations and university
business programs. Profile
Exult, Inc.?
Mr. Madden: Exult is a pure-play business-process outsourcer focused on
the human resource function for the
