Technology >> Analyst Interviews >> May 8, 2000

Customer Relationship Management : Matt Luckett – Wit Soundview Technology Group

MATT LUCKETT is a Senior Equity Research Analyst with Wit SoundView Technology Group, covering e-Commerce Infrastructure and Customer Relationship Management companies. He was formerly a Research Analyst with Gartner Group covering enterprise software, licensing, and applications development tools. During his tenure at Gartner Group, he helped launch several new services, as well as covering European software companies with Gartner Group Europe. Mr. Luckett is an Honors Graduate and Baker Scholar from Georgetown University, with dual degrees in Japanese and American Studies. Profile
TWST: Virtually everyone now has the customer mentioned prominently in

mission and vision statements, but very few companies seem to know how

to become customer-centered. Would you help us