Technology >> Analyst Interviews >> May 8, 2000
MATT LUCKETT is a Senior Equity Research Analyst with Wit SoundView
Technology Group, covering e-Commerce Infrastructure and Customer
Relationship Management companies. He was formerly a Research Analyst
with Gartner Group covering enterprise software, licensing, and
applications development tools. During his tenure at Gartner Group, he
helped launch several new services, as well as covering European
software companies with Gartner Group Europe. Mr. Luckett is an Honors
Graduate and Baker Scholar from Georgetown University, with dual degrees
in Japanese and American Studies. Profile
TWST: Virtually everyone now has the customer mentioned prominently inmission and vision statements, but very few companies seem to know how
to become customer-centered. Would you help us