Industry & Services >> CEO Interviews >> November 5, 2002
JOHN J. BRENNAN is Chairman, Chief Executive Officer and
President of ICT Group, Inc., a leading global provider of
outsourced customer management services designed to improve the
efficiency and profitability of clients' sales, service and
marketing programs. Mr. Brennan has served as the executive
leader of ICT Group since 1987, when he managed the buyout of its
predecessor company, International Computerized Telemarketing,
from Decision Industries Corporation (DIC), after serving as the
division's President from July 1986 to March 1987. Prior to that,
he had been Vice President of Corporate Planning and Business
Development at DIC, having joined them in June 1983 as Vice
President of Product Marketing. He had also been President and
CEO of Decision Beverage Systems Corporation until June 1986,
after managing the acquisition of this turnkey software business
for DIC in February 1986. Before joining DIC, Mr. Brennan held
key management positions in marketing and strategic planning at
General Electric Information Services Company, GE's computer
time-sharing subsidiary. Prior to joining GE in 1981, Mr. Brennan
had spent 11 years with Quantum Science Corporation, a New York-
based marketing research and consulting firm, specializing in the
information technology industry. As executive vice president of
Quantum from 1979 to 1981, he was responsible for its
professional staff and marketing research operations in New York
and London. His previous positions at Quantum include senior
consultant, director of industry programs and vice president. Mr.
Brennan holds a BS in Nuclear Science from the State University
of New York Maritime College, an MS in Nuclear Engineering from
Pennsylvania State University and an MS in Management from
Rensselaer Polytechnic Institute. Profile
ICT Group, Inc., and a picture of what is going on at the present
time?
Mr. Brennan: ICT Group has positioned itself as one of
