Technology >> CEO Interviews >> August 3, 2000

Andrew Frawley – Xchange Inc (exap)

ANDREW FRAWLEY founded Xchange, Inc. in November 1994 and has served as Chief Executive Officer since the company was incorporated in November 1996. Under his leadership, the company has grown from a one-product campaign management company to a multi-product eCRM solutions provider, with revenues of $43.3 million in 1999. Prior to founding Xchange, he served as a Principal of Grant & Partners Limited Partnership, a management consulting company. From May 1989 to July 1993, Mr. Frawley held various positions at MarketPulse, a subsidiary of Praxis International Inc., a developer and provider of database marketing products. Most recently, he served as Vice President of North American operations, responsible for managing sales, marketing, product development, customer support and consulting. He is also a Director of Easy Phone, a privately held developer of call center software products. He earned a BS in Finance from the University of Maine and holds an MBA in Marketing and Information Systems from Babson College. Profile
TWST: Could you begin by giving us an overview of Xchange, Inc.? Then

describe the current company and business.

Mr. Frawley: At Xchange, Inc., we help our customers, which tend to