Industry & Services >> Sector Roundtables >> October 6, 2003

Roundtable Forum: Human Capital Management

MARTA NICHOLS is a Principal in the Research Department at Banc of America Securities where she follows business and professional services, with an emphasis on staffing, recruiting and outsourcing. Prior to joining Banc of America Securities in December 2000, she served as a Vice President at Donaldson Lufkin & Jenrette (DLJ) covering education services. Ms. Nichols joined DLJ in 1993, focusing first on the advertising, publishing and printing industries. She graduated cum laude from the University of San Francisco with a BS in Mathematics and Economics. Her research has been recognized in numerous analyst surveys, including Institutional Investor, Greenwich Associates, the Wall Street Journal and Reuters. Profile
Silber, Jeffrey M.
Jeffrey M. Silber is a Managing Director and Senior Analyst at BMO Capital Markets Corp., covering the business services and education sectors, including the staffing, information services, business process outsourcing and online recruitment industries. He publishes two periodic industry reports: an annual overview of the education and training industry and the “Staffing Indicator,” on staffing services. Mr. Silber serves as the host and moderator for the firm’s annual Back to School Education Conference, considered the premier investor event for the industry. Mr. Silber's research has been recognized by many industry surveys. He has won a StarMine Analyst Award four years in a row from 2011 to 2014, and in 2011 was named to Institutional Investor's All-America Research team for his coverage of the business, education and professional services sector. Profile
TWST: Marta, if we look at the human capital management space, what has

gone on so far this year from a business point of view?

Ms. Nichols: From a business point of view, very little, in