Industry & Services >> Analyst Interviews >> November 2, 2003
Outlook For Crm Outsourcers: Jeff Nevins – First Analysis
JEFF NEVINS of First Analysis specializes in research and investment in
CRM products and services and IP telephony-based carriers. He provides
research coverage of leading publicly traded companies in his sectors.
Prior to joining First Analysis in 2000, he spent two years as an
analyst at ABN Amro Bank N.A., where he supported all industries in a
commercial lending division. He earned a Bachelor's degree in Finance
with honors from DePaul University. He holds the CFA charter. Profile
TWST: Would you begin with an overview of your coverage?
Mr. Nevins: The CRM services industry provides outsourced call-center
services to enterprises in major verticals such as telecom,