Industry & Services >> Analyst Interviews >> November 5, 2002

Crm Outsourcers: B.boyer / J.nevins – First Analysis

JEFF NEVINS of First Analysis specializes in research and investment in CRM products and services and IP telephony-based carriers. He provides research coverage of leading publicly traded companies in his sectors. Prior to joining First Analysis in 2000, he spent two years as an analyst at ABN Amro Bank N.A., where he supported all industries in a commercial lending division. He earned a Bachelor's degree in Finance with honors from DePaul University. He holds the CFA charter. Profile
BRIAN BOYER is a Senior Vice President at First Analysis Securities Corp., coordinating research and investment in enhanced communications, emerging carriers, IP telephony, and customer relationship management. His responsibilities include serving on or advising the Boards of Directors of First Analysis private capital portfolio companies, and he coordinates research coverage of leading publicly traded companies in his sector. Prior to joining First Analysis in 1988, he was a management consultant with Corporate Decisions Inc. in the electronics, healthcare, and information services industries. Earlier, he worked as a Software Engineer for Kaman AviDyne. He earned an MBA in Operations Management and International Studies from the Wharton School and a Bachelor's degree in Mechanical engineering from Dartmouth College. He holds the CFA charter. Profile
TWST: Would you begin with a quick overview of what you cover?

Mr. Boyer: We cover two main sectors, CRM software products and

CRM service providers, both of which are mainly focused on