Technology >> Analyst Interviews >> September 15, 2003

Call Center Services: Mark Bacurin – Robert W. Baird & Co

MARK BACURIN is Robert W. Baird's senior analyst covering Marketing and CRM Services. Prior to joining Baird in 2000, Mr. Bacurin was an Investment Limited Partner and Senior Analyst in the Equity Research Group of J. C. Bradford & Co. He has been nationally recognized for his research excellence by The Wall Street Journal. He graduated summa cum laude from Bentley College in 1994 with a BS in Finance and a minor in Computer Services. Profile
TWST: Could we start out with an overview of your coverage?

Mr. Bacurin: I cover four companies in the space: Sykes (SYKE), TeleTech

(TTEC), Convergys (CVG) and West Corp. (WSTC). Convergys is