Technology >> CEO Interviews >> June 18, 2001

Aleksander Szlam – Eshare Communications (eshr)

ALEKSANDER SZLAM is the Founder, Chairman of the Board and CEO of eshare communications, Inc. (formerly Melita International). He has taken the company from a one-employee business operating out of his garage and evolved it into the global leader of intelligent Customer Interaction Management (CIM) solution providers. An active inventor, Mr. Szlam holds over 40 world patents for hundreds of technological inventions and business solutions, including the technology upon which the entire contact center industry is based. Born in Poland, Mr. Szlam immigrated to the United States in 1970 and studied at the Georgia Institute of Technology in Atlanta, where he graduated with Honors and received his Bachelor and Master degrees in Electrical Engineering. Prior to founding eshare, he worked as a Design Engineer and Scientist at companies such as Lockheed Corporation, NCR and Solid State Systems. For his efforts as an inventor and entrepreneur, Mr. Szlam was named 'Pioneer in the Industry' by Call Center Magazine in August 1997. He was also named Inc. magazine's 1991 Entrepreneur of the Year, Southern Region, while eshare has repeatedly made Atlanta's prestigious Fast Tech 50 list of growing technology companies. Additionally, in 1996 Mr. Szlam co-authored Predictive Dialing Fundamentals, the definitive guide to the industry's technologies, their applications and usage. Mr. Szlam also is a member of the American Israel Chamber of Commerce, Atlanta Chamber of Commerce, Technology Executive Roundtable, and the Atlanta Jewish Federation. Profile
TWST: Could you give us a brief historical sketch of the company and an

overview of the company today?

Mr. Szlam: eshare communications reflects the formation of two companies

' Melita