Technology >> CEO Interviews >> March 17, 2002

Kenneth Tuchman – Teletech Holdings Inc (ttec)

KENNETH D. TUCHMAN is Chairman and CEO of TeleTech Holdings, Inc., he is a pioneer in modern customer care practices and a leading authority on customer management. In 1982, Mr. Tuchman founded TeleTech, the first firm to depart from the traditional model of the teleservices industry to focus on the more expansive concept of strategy and execution across the entire customer lifecycle. Mr. Tuchman's customer-centric approach revolutionized the industry, and TeleTech's historic growth helped fuel a successful IPO in 1996. TeleTech has grown to become a leading provider of global customer management services and, under Mr. Tuchman's leadership, continues its position as an industry innovator in the customer management marketplace. Mr. Tuchman has served as Chairman of the Board of Directors for TeleTech since its formation Profile
TWST: Could we start out with a history and an update on TeleTech?

Mr. Tuchman: TeleTech was founded in 1982. We pioneered the industry by

helping corporations handle large, complex,

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