KENNETH D. TUCHMAN is Chairman and CEO of TeleTech Holdings,
Inc., he is a pioneer in modern customer care practices and a
leading authority on customer management. In 1982, Mr. Tuchman
founded TeleTech, the first firm to depart from the traditional
model of the teleservices industry to focus on the more expansive
concept of strategy and execution across the entire customer
lifecycle. Mr. Tuchman's customer-centric approach revolutionized
the industry, and TeleTech's historic growth helped fuel a
successful IPO in 1996. TeleTech has grown to become a leading
provider of global customer management services and, under Mr.
Tuchman's leadership, continues its position as an industry
innovator in the customer management marketplace. Mr. Tuchman has
served as Chairman of the Board of Directors for TeleTech since
its formation Profile
TWST: Could we start out with a history and an update on TeleTech?
Mr. Tuchman: TeleTech was founded in 1982. We pioneered the industry by