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TWST: What is Indus International?
Mr. Dukat: Indus is the world-leading provider of systems in the service
delivery management space. Service delivery management is defined by
systems that help maintain physical assets and optimize the workforce
related to servicing those assets both inside the four walls within a
facility that manufactures or produces products or generates power, or
outside the four walls with the workforce that goes and provides that
service to whatever the asset is. Our systems connect everything from
the customer interaction, to optimizing the physical assets and the
extended workforce. Our capabilities are traditionally in systems that
help maintain physical assets inside the four walls ' nuclear power
plants, pulp and paper, and oil and gas facilities ' to maintain these
large assets through the internal maintenance group. We have since
broadened our footprint from maintaining these physical assets inside
the four walls to optimizing the whole service network so that we are
looked at as more of a strategic asset, providing systems that help the
interaction with the customer and the customer service side. We have a
workforce scheduling and optimization product that helps schedule and
optimize workers to ensure that they have the right skills, the right
parts on the truck, and that they are at the right place at the right
time. TWST: What does the client space look like? What does the overall market
look like?
Mr. Dukat: Our market is changing quite dynamically. Indus originally
was very focused on process manufacturers ' people that had facilities
that had to run at peak performance, like power plants that generated
power, pulp and paper mills, and oil and gas refineries. Those were the
first purveyors of maintenance systems inside their facilities. We've
seen a dynamic change in our business where many manufacturers have seen
the profitability moving from the manufacture and sale of a product into
the after sale service. That's moving us into discrete manufacturers and
people that provide services as a platform or as a strategy. So we have
customers like a utility that is looking to extend the service out just
from their power generation into the end customer that they provide
service to, and they are trying to provide systems that help maintain
and manage those resources to better service their customers. We're also
seeing that the dynamics for our customers have changed, and we have
people now in the commercial business space ' folks that are doing
after-sale service on things like printers, copiers, and PC support that
would be outside of our traditional scope of providing service. Our
systems are going from the process manufacturers into discrete
manufacturers and service organizations.
Tickers included in this excerpt: IINT
For more information call (212) 952 7433. The
Wall Street Transcript does not endorse any of the comments made by interviewees, and does
not make stock recommendations.
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