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Company Interview Excerpt
THOMAS BARKER - WEST TELESERVICES CORPORATION (WTSC)


Full article published: 08/02/1999


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TWST: Who are some of your customers?
Mr. Barker: Our largest customer, AT&T, should represent approximately 25% to 27% of our total revenue in 1999. In addition to working with AT&T, we provide recurring transaction processing services to a very diverse client base. West currently has in excess of 40 other clients that make up approximately 80% of our revenue. West also provides teleservices to more than 800 clients within several key vertical markets. In addition to client diversity, West TeleServices has a well- balanced revenue stream. Last year, Operator Teleservices, our inbound division, provided 39% of our total revenue and 36% of our revenue was derived from our outbound division. The remaining 25% came from our interactive teleservices division. In addition to telecommunications, other strategic vertical markets include financial services. Seven of the 10 largest credit-card-issuing banks in the country are our clients. We also work with eight of the top 10 pharmaceutical companies in the world, as well as a number of large insurance companies. Generally, our clients are premium-brand companies within competitive industries and are seen as leaders in their field.

TWST: So it really is a very diverse client base.
Mr. Barker: It really is.

 

Tickers included in this excerpt: WTSC

 

For more information call (212) 952 7433. The Wall Street Transcript does not endorse any of the comments made by interviewees, and does not make stock recommendations.