TWST: What is your background?
Dr. Boxer: This is my return to Cigna (CI). I was here previously from 1996 to 2000 and just returned about six months ago. It's wonderful to be back. We are doing some great things around the world with health improvement and health services focused on the individual customer. As the global CIO, I'm responsible for IT across the company, for both the domestic as well as the international side, and I have all aspects of IT from infrastructure through the applications, right up to the architecture. I manage both our change initiatives as well as the day-to-day operational aspects of IT. I've actually crossed over between the business side and IT side several times in my career.
I came to Cigna from Xerox, where I was the President of government health care. I ran all the large Medicaid transaction systems, care and disease management programs, and pharmacy operations for 38 states. I came to Xerox through an acquisition of a health services BPO company. Our business had a very heavy IT flavor to it because at the heart of it the Medicaid business is really a transaction-processing business. We implemented and then ran the MMIS systems.
Before that, I was with WellPoint, where I was the company's Chief Strategy Officer, head of operations and eventually CIO. Along the way I crossed over between IT and the business. I was President of consumer-directed health for a time before I was the CIO.
So I'm an IT executive who has had both business experience and technology experience. I cut my teeth at HP Digital many, many years ago, running consulting and outsourcing for the U.S. and Europe. So I not only crossed over between business IT and health care IT, but I've been on the client side as well as on the vendor side of the equation. That has given me a pretty broad perspective in terms of what it takes to deliver and implement complex health care solutions.