Mr. Kalan: CSG Systems International is a business that provides solutions to service providers like cable, and satellite and communication providers, and utility providers in other industries. And those services reach really the core part of a service provider's business, and that's helping them manage their customer relationships. And we help them manage their customer relationships through all the interactions that go on between a service provider, and an end customer and end consumer. It's a business that's been around since, to its original roots, 1984. And so we're now 26 years old. But as a standalone company, we've been in existence since 1994. And so a lot of history, and a company that has proven itself over the years to be extremely successful in meeting the needs of its clients as well as its stakeholders.
TWST: According to your Web site, half of all U.S. households are reached by CSG transactions and the company processes more than $3 billion in transactions monthly. What historically has been the customer space? How has it evolved?
Mr. Kalan: The customer space originally started in the cable and satellite industries, where the roots of the CSG's business are. The dynamics that we've seen happen is, one, growth in end users of the cable and satellite providers' services, so increased number of end customers. Through that growth, we've been successful in moving market share. If we go back to 1994, when the company was formed as a standalone, we had roughly 15 million end-consumer accounts on our system and that we were supporting on behalf of our clients. And as we finished last year, the year 2009, we're now close to 50 million consumer accounts that are cable or satellite industry customers on our system. Those customers have, and our clients have, seen increased complexity in the types of products that they serve and demand, whether that's the availability of going from television content to now data, to voice, to now wireless and WiMAX-type solutions. We're seeing that it's being delivered over different channels. And customer support is being delivered over different channels, whether it be text messaging or the Web solutions and print. There are so many different ways that a consumer interacts with the service provider that we're seeing the complexity of that relationship between a consumer and a service provider go up. And that's really where we thrive as a company, is we help our clients solve those interaction needs and those customer relationship needs.
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