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Company Interview Excerpt
American Airlines, Inc. - Beverly Goulet


Full article published: 11/23/2009


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TWST: I think it's fair to assume readers are familiar with American Airlines. Please tell us about some of the key events that have taken place throughout the company's history and shaped American to be what it is today.
Ms. Goulet: Obviously, it's a long history. In fact, American Airlines as we know it today was originally the result of the consolidation of a whole number of small companies, one of which was Robertson Aircraft Corp. Charles Lindbergh was the chief pilot for that company back in 1926. So it's a long history, and we like to think of it as a very proud history. Just a few of our firsts: We were the first airline to fly the Douglas DC-3 in commercial service back in 1936. We opened the industry's first VIP lounge at LaGuardia Airport back in 1939. That obviously has had a significant impact on how travel is thought about around the world. We were also the first airline to offer coast-to-coast jet service with the 707 back in 1959. And then in the early 1960s, we teamed up with IBM and introduced Sabre, which, as you know, used to be our wholly owned computerized reservation system. We spun it off a few years ago. Before that it had grown into the largest real-time electronic data processing system around, except for the U.S. government. We significantly expanded our reach into Latin America in 1990 with the acquisition of Eastern Airlines' Latin American routes, and we have a very significant presence in Miami and in Latin America as a result of that acquisition. And then one other feature, we launched the AAdvantage program, which was the world's first frequent flier loyalty program, more than 25 years ago. Those are a few of the things we like to point to.

 

Tickers included in this excerpt: AMR

 

For more information call (212) 952 7433. The Wall Street Transcript does not endorse any of the comments made by interviewees, and does not make stock recommendations.