11.4.02: CRM: Call & Contact Centers Issue
One analyst and top management from eight sector firms examine the sector in this 37 - page CRM: Call & Contact Centers Issue from The Wall Street Transcript.
  1. CRM: Call & Contact Centers - In an in-depth (5,400 words) Analyst interview, Christopher Fletcher, Aberdeen Group, examines the outlook for the sector and shares specific stock recommendations.
  2. CEO interviews (average 2,500 words). Top management of eight - sector firms examine the outlook for their firm and the sector. Firms include:
    Chordiant Software, enherent Corp., Exchange Applications, Eyretel Plc, Firtwave Technologies, RMH Teleservices, SITEL, Syntellect
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