11.20.00: Call Centers Issue
Leading analyst and top management from two sector firms examine the outlook for Call Centers in this special 14-page issue from The Wall Street Transcript.
  1. Third Party Customer Contact Providers - In an in-depth (3,200 words) Analyst Interview, Michael Coady, Senior Equity Analyst at Sidoti & Company, LLC, examines the outlook for the sector, including definition of customer contact, e-commerce, and shares specific stock recommendations.
  2. CEO interviews (average 2,500 words). Top management of two sector firms examine the outlook for their firm and the sector. Firms include:
    Aegis Communications Group, SpeechWorks International
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